December 2009

Frustration for Broadband users

Dave Mason assistant manager at The Computer Shop Colwyn Bay is quoted in a recent BBC Wales news article after the recent BT Internet outage in Llanelian and Betws yn Rhos.

After much frustration and in some cases hours spent on the phone with BT's helpdesk we had several customers bring their PC's into our Colwyn Bay workshop and several others requesting call-outs to their homes, on the advice from BT that the problem lay with the customers equipment and not their service. 

After four days one customer decided enough was enough and took his plight to BBC Wales News and here is the result-

http://news.bbc.co.uk/1/hi/wales/north_west/8413794.stm

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